Postponement, Cancellation, and Refund Policy
CAAS schedules on-site reviews within six months of application submission. Agencies may postpone or withdraw from the process at any time prior to the start of the on-site review, subject to the following policies.
Postponement
| Postmarked Date of Written Postponement |
Penalty Assessed |
| 60 or more calendar days prior to on-site review |
$500 |
| 30–59 calendar days prior to on-site review |
$1,000 |
| Less than 30 days |
No postponement allowed (see cancellation policy) |
Cancellation (Withdrawal from the Accreditation Process)
An applicant may withdraw at any stage; however, because significant work precedes the on-site review, the following refund schedule applies:
| Process Stage |
Refundable Amount |
| Before completion of off-site review |
80% of application fee, minus any reviewer expenses incurred |
| After completion of off-site review |
20% of application fee, minus any reviewer expenses incurred |
| After completion of on-site review |
10% of application fee, minus any reviewer expenses incurred |
| After on-site review and prior to Panel review |
No refund |
Once rescheduled, an on-site visit may not be postponed a second time. If the agency chooses to withdraw after rescheduling, standard cancellation refund policies apply.